Help

You get access to all patterns, videos, and projects:

• Technique videos with Norwegian narration and English subtitles: casting on, knit and purl, ribbing, seed stitch, increases and decreases, cables, double-pointed needles, and how to fix a dropped stitch.
• Projects for beginners: a striped scarf, a ribbed hat, a little teddy bear, and gloves, each with its own project video.
• The Fjord Light Blanket with cables and seed stitch in five sizes.
• Row-by-row patterns with large text, charts, explanations of abbreviations, and a row counter.
• The Knitting Helper, which answers your knitting questions.

If you buy on woolstep.com, the first month costs $0.99. After that, it’s $9.99 USD per month. Prices include tax. There’s no commitment.

Bought on woolstep.com: Cancel under Me › Settings › Cancel subscription, or send us an email at support@woolstep.com no later than the day before your next renewal.

Bought on woolstep.com: Yes, for 14 days from the day you bought. When you pay, you ask for access right away. So if you change your mind, you pay for the days you’ve had access (about 3 cents per day of the $0.99), and the rest is refunded no later than 14 days after we receive your notice.

Send an email to support@woolstep.com and say that you want to withdraw from your purchase, or use the withdrawal form. You don’t need to give a reason.

After 14 days, you can cancel at any time: you won’t be charged again, and you keep access until the end of the period you’ve paid for. If you’re not happy, contact customer service and we’ll look into it.

Open woolstep.com/login on the new device (or tap Log in at the top of the page) and enter the email address you used when you bought. We’ll send you an email with a login link. Open the link on that same device.

Can’t find the email? Check your spam folder, or write to us.

iPhone and iPad (Safari): Open woolstep.com/app in Safari. Tap the Share button (the square with an arrow pointing up), choose Add to Home Screen, and tap Add.

Android (Chrome): Open woolstep.com/app in Chrome. Tap the three dots in the top right corner and choose Add to Home screen or Install app.

Then you can open WoolStep with one tap, just like a regular app.

• Check that you’re connected to the internet. Wi-Fi gives the smoothest playback.
• Close the page and open it again, or restart your phone.
• Can’t hear the sound? Check that your iPhone isn’t on silent, and turn up the volume.
• Use an up-to-date browser, such as Safari or Chrome.

If that doesn’t help, send us an email and tell us which video it is and which phone or tablet you’re using.

Send an email to support@woolstep.com and we’ll reply as quickly as we can, usually within one business day. See also Contact.