Contact and help
Do you have a question about the app, a pattern, or your subscription? Send an email to support@woolstep.com and we'll reply as quickly as we can, usually within one business day.
Subscription bought online
To cancel, send an email to support@woolstep.com no later than the day before your next renewal. You have a 14-day right of withdrawal, but you pay for the days you've had access (read more).
You'll find many answers right away on Help: pricing, canceling, logging in, the home screen, and videos that won't play.
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