Terms

Last updated October 26, 2026

WoolStep is operated by Viral Apps LLC (1309 Coffeen Avenue, Sheridan, WY 82801, USA). Online payments are received by Interactive Ecommerce LLC (1309 Coffeen Avenue STE 10801, Sheridan, WY 82801, USA). By using the app or the website, you agree to these terms. Questions: support@woolstep.com.

Where WoolStep is sold

WoolStep is sold online to customers in the United States, the United Kingdom, Canada, New Zealand and Ireland. All prices are in US dollars (USD). Your bank may convert the amount to your own currency and may charge a fee for that.

Price and subscription

A WoolStep subscription costs $0.99 USD for the first month, then $9.99 USD per month, charged to the same card every month until you cancel. There is no commitment. The price, the date of the next charge and these terms are shown before you pay and in the confirmation e-mail. Payments are processed by Stripe; your bank may ask you to confirm with 3-D Secure.

Some offers start with a 7-day free trial instead: you pay $0 today, your card is saved, and the subscription starts automatically on day 8 at $9.99 USD per month unless you cancel. We e-mail you 3 days before the first charge, with the date and the price.

Cancel online

You can cancel at any time, online: in the app under Me › Settings › Cancel subscription, or by e-mailing support@woolstep.com no later than the day before the next charge. You won't be charged again, and you keep access until the end of the period you've paid for. On a free trial, cancel before day 8 and you pay nothing.

14-day right of withdrawal

You can withdraw from your subscription within 14 days of buying it or starting your trial, without giving a reason. This applies to all customers, including in the United Kingdom and Ireland.

When you pay or start a trial, you ask us to give you access to the app right away, during the withdrawal period. If you withdraw, you pay only for the days you've had paid access (about 3 cents a day of the $0.99 first month; nothing during a free trial), and we refund the rest within 14 days of receiving your notice.

To withdraw, e-mail support@woolstep.com or use the withdrawal form. A clear statement is enough.

Offers right after you pay

Right after paying $0.99 you may see an offer for a full year ($69.99 USD, paid once for 12 months, then renewing yearly until you cancel; we remind you a week before). Saying yes charges the card you just used; the same cancellation and withdrawal rights apply.

Refunds and problems

If something doesn't work or you're charged by mistake, contact support@woolstep.com and we'll put it right. Nothing in these terms limits the rights you have under the consumer law of the country you live in.

The app

WoolStep is a web app that works in your browser on phones, tablets and computers. You log in with the e-mail you used to subscribe. Some patterns are marked "Coming soon" in the app; they open when they are ready and are not charged separately.

Content

Patterns, text and videos in WoolStep are for your personal use. You're free to knit the garments and sell what you've knitted, but you may not share or sell the patterns or videos themselves.

Privacy

How we handle your data is described in our privacy policy.